What to do if you're having issues with myTube 2.0

Since the launch of myTube 2.0 for Windows Telephone at that place take been many reports across the board that folks trying to get agree of it are experiencing a number of issues. Some but tin't install, some are being asked to buy it again, and sadly there's a lot of frustration around right now.

The developer hears each and every i of you, just hasn't the facility to reply to each email he's received surrounding the problems. But, he has reached out to Windows Primal with some instructions on what to exercise if you're having issues.

Firstly, hither's what'due south going on with the bugs people are having installing the app.

"Information technology seems that a very big number of users (and including myself) are unable to install the app. I uploaded almost the exact aforementioned .appx to the to the beta and it installed correctly for all the beta testers without issue, and then my only gauge is this is a issues with the Shop."

Sadly the Shop support squad hasn't been able to assistance resolve the issue at this time, but others are reporting that completely uninstalling first helps to eradicate the problem. Some have also said installing it from the Windows Phone Shop on the web also works, so definitely try one or both of those if you just patently can't install.

Then, moving on to bug where previous buyers are existence asked to pay again. Here's what to do.

"The other event is that many users are also reporting having to purchase the app again, despite having purchased it in the past. For users experiencing this issue, they should get ahead and download the free trial (if they don't get the bug). I'll be implementing a method within the app for them to get the paid version as soon every bit I tin. At that place volition be an option in the app to email me virtually information technology, then I volition provide them with a key. They will merely have to employ the key once in either the Windows or Windows Phone version, and the paid condition volition exist automatically practical to both versions."

The developer is also experiencing issues with his Azure server, and then in-app messaging is also non working at the moment. Residue bodacious he's working tirelessly to try and resolve all the problems, but in the mean time definitely try what'due south been listed hither get-go. If you're still having no luck, sit tight, fixes will be here equally soon every bit they possibly can be.

Update: The developer has been in impact again with some more data.

"In my original report I stated that some users are able to get the update by uninstalling and reinstalling, but it seems that reinstalling is actually what'southward causing them to lose their paid license and have to pay for the app a second time, and then users shouldn't try reinstalling. It appears to mostly be happening to those who receive the specific fault 80004005 when trying to install."

Those who were able to ready past re-installing may have been on the trial version. In whatsoever case, work is even so ongoing to rectify the problems.